Membership Assistant

Love connecting with people and making things happen? As our Membership Assistant, you'll be at the center of it all, from greeting guests with a warm smile at the front desk to powering the fundraising engine that keeps our station thriving.

You'll help craft compelling premium and gift offers, fulfill donor orders, and process donations that fuel our mission. You'll also be a friendly first point of contact for guests and donors alike, handling correspondence and administrative tasks that keep our membership team running smoothly.

If you're detail-oriented, personable, and energized by a fast-paced, mission-driven environment, this is your chance to make a real impact: one donor, one gift, one conversation at a time.

Full Job Description Here

Fulltime, in-person. Starting Salary $38,400

Please submit a resume and cover letter to Jessica Denue at jdenue@wamc.org. Applications will be reviewed on a rolling basis. Only candidates selected for an interview will be contacted.

Full Job Description

Reports To: CDO

Job Overview

The Membership Assistant supports the membership team's fundraising operations and serves as one of the station's primary front-desk points of contact. This position plays a key role in premium and gift solicitation, fulfillment, digital fundraising, and donation processing, as well as guest check-in, correspondence, and general administrative support.

Responsibilities and Duties

Membership Support

• Support all membership campaigns including three annual on-air fund drives, including premium and gift solicitation, volunteer coordination, and on-air/off-air drive logistics.
• Manage inventory, organization, packing, and shipping of WAMC membership premiums and donor gifts.
• Process daily monetary donations, including check processing and accurate data entry.
• Assist with digital fundraising efforts and inquiries regarding memberships.
• Participate in membership team meetings, contributing ideas to strengthen fundraising, premium fulfillment, and volunteer programs.
• Provide general administrative support to the membership department as needed.
• Develop fluency in donor database systems and Excel for gift tracking and reporting.
• This role will evolve with the department, and responsibilities may shift over time.

Front Desk & Administrative Support

• Serve as the first point of contact for guests and community members; manage guest check-in procedures.
• Answer routine inquiries by phone, email, and in person; serve as primary contact for everyday customer service issues.
• Prepare, deliver, retrieve, and distribute mail to staff/departments.
• Work comfortably and collaboratively in an open, busy front-office environment.

Qualifications

• Strong written and verbal communication skills.
• Proficiency in Microsoft Office Suite; experience with donor management software (e.g., Allegiance, Salesforce) a plus.
• Strong attention to detail and accuracy and ability to take initiative on tasks and troubleshooting.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced, deadline-driven environment.
• Associate's degree in Nonprofit Management, Communications, or a related field, or equivalent experience.

WAMC is an equal-opportunity employer. It is the policy of WAMC that all employees and applicants for employment will be treated and considered without regard to race, color, religion, gender, national origin, age, disability, sexual orientation, political affiliation or belief, genetic information, veteran status, familial status, domestic violence status, arrest or conviction record, or any other protected classification.

WAMC Community Representation Policy Statement

WAMC is the home of curiosity, community and free speech for our region. We connect communities, amplify diverse stories, and enrich lives through independent journalism, thoughtful conversation, and cultural expression.

WAMC strives to reflect our community in our staffing, board of trustees, committees, and in the educational, informational, and cultural content we provide.

The overall goal of WAMC is to provide programming as varied as the human experience. Our two discrete program streams provide a unique blend of national and regional news and information, opinion and commentary, artistic, cultural, and musical programming to listeners in portions of seven states. We continue to produce and invest in programs that offer diverse perspectives on important issues.

In our journalism, diversity means the inclusion in our reporting of the vastly different voices and opinions of mis or under-represented people and those often ignored.