IT Technician

WAMC is seeking a skilled and dependable IT Technician to join our team.

The IT Technician is responsible for maintaining and supporting the technology systems that enable WAMC's administrative and creative operations. This role oversees IT systems and assets, performs upgrades and repairs, and provides training and technical support to staff across the organization. The position requires strong knowledge of computer hardware and software, network maintenance, and current industry trends, ensuring WAMC's technology infrastructure remains reliable and efficient.

You’ll be our go-to problem solver, managing hardware and software issues, keeping our systems running smoothly, and ensuring "have you tried turning it off and on again?" is merely step one of your troubleshooting toolkit.

Full Job Description Here

Full-time, on-site. Starting Salary $50,000

Please submit a resume and cover letter to Stacey Rosenberry at srosenberry@wamc.org. Applications will be reviewed on a rolling basis. Only candidates selected for an interview will be contacted.

Full Job Description

Reports To: Chief Operating Officer

Objectives

• Maintain the IP network and IT infrastructure that powers the station. This is crucial for distributing audio, managing data, and supporting internet streaming
• Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
• Handle business-critical IT tasks and system improvements
• Enable faster and smarter business processes and employee productivity
• Research and evaluate emerging technologies, hardware, and software
• Serve as the subject-matter expert on Windows and widely used software, including Microsoft 365, Adobe, and Google Workspace.

Responsibilities

• Install, configure, and support workstation software, hardware, printers, and phones
• Analyze staff technology needs, identify vulnerabilities, and recommend improvements to efficiency and accuracy
• Maintain and troubleshoot systems, networks, and documentation, including implementation, testing, and administration, ensuring all components work together seamlessly
• Implement application and software upgrades, and troubleshoot related performance issues
• Maintain and support the organization's databases, ensuring data integrity, backups, and user access are properly managed
• Train employees on software and hardware use, and provide ongoing technical support
• Maintain accurate records of IT assets, licenses, and system configurations

Qualifications

• Associate degree or a certificate in information technology, computer science, or a related field, or equivalent experience
• 3+ years of experience in IT support, network administration, or a related role
• Solid understanding of Windows environments, networking fundamentals (TCP/IP, DNS, DHCP, VPN), and cloud productivity suites
• Experience with server administration, backups, and basic cybersecurity practices
• Experience liaising with vendors on issue resolution to support business databases
• Strong troubleshooting skills and ability to work independently
• Excellent communication skills, with the ability to explain technical issues to non-technical staff
• Valid driver's license
• Occasional evening/weekend availability for emergencies or system maintenance
• Ability to lift up to 40 pounds

WAMC is an equal-opportunity employer. It is the policy of WAMC that all employees and applicants for employment will be treated and considered without regard to race, color, religion, gender, national origin, age, disability, sexual orientation, political affiliation or belief, genetic information, veteran status, familial status, domestic violence status, arrest or conviction record, or any other protected classification.

WAMC Community Representation Policy Statement

WAMC is the home of curiosity, community and free speech for our region. We connect communities, amplify diverse stories, and enrich lives through independent journalism, thoughtful conversation, and cultural expression.

WAMC strives to reflect our community in our staffing, board of trustees, committees, and in the educational, informational, and cultural content we provide.

The overall goal of WAMC is to provide programming as varied as the human experience. Our two discrete program streams provide a unique blend of national and regional news and information, opinion and commentary, artistic, cultural, and musical programming to listeners in portions of seven states. We continue to produce and invest in programs that offer diverse perspectives on important issues.

In our journalism, diversity means the inclusion in our reporting of the vastly different voices and opinions of mis or under-represented people and those often ignored.