Business Member Engagement Specialist

Wage Range: $25.96 - $28.37 per hour + Bonus structure

Work Location: On-Site

FLSA Status: Non-Exempt

CONNECT BUSINESSES TO A MISSION THAT MATTERS

Texas Public Radio (TPR) is seeking a relationship-focused and customer-oriented Business Member Engagement Specialist to serve as the primary point of contact for our business membership community. In this role, you will build and strengthen relationships with business members while delivering an exceptional membership experience from onboarding through renewal. You will act as a trusted resource for members, helping them maximize the value of their partnership with TPR and foster long-term engagement with the organization’s mission and programs.

The Business Member Engagement Specialist will manage membership accounts, maintain accurate records and directory listings, coordinate and create networking and engagement events, oversee membership renewals, and support fundraising and stewardship initiatives. Also responsible for growing business memberships through prospecting and upgrading current members. This position is ideal for a highly organized and detail-oriented professional who enjoys building relationships, providing outstanding customer service, and working with membership databases and technology. The successful candidate will be a proactive communicator who thrives in a collaborative environment and is passionate about strengthening connections between TPR and the business community it serves.

What You'll Do

• Build and maintain meaningful relationships with current and prospective business members to strengthen their connection to the organization and its public media mission.
• Serve as the primary point of contact for business members, providing exceptional customer service and ensuring a positive membership experience.
• Support business member retention by conducting regular outreach, managing renewals, and proactively addressing membership concerns.
• Verify and maintain recurring business member contributions, monitor payment activity, and follow up on failed transactions to ensure uninterrupted support.
• Process new business memberships, establish member accounts, and coordinate welcome and acknowledgment communications.
• Maintain and update business member profiles, job postings, and event listings within the organization's online business directory.
• Administer the annual business membership renewal process, including renewal communications, mailed notices, follow-up outreach, and lapsed member re-engagement efforts.
• Coordinate business member networking and engagement events, including planning meetings, invitations, promotional communications, event logistics, and attendance tracking.
• Develop promotional content that increases awareness of business membership opportunities and member benefits across various communication channels.
• Serve as an ambassador for the organization by attending community, business, and organizational events to cultivate relationships and identify prospective business members.
• Monitor membership status and coordinate the timely removal of expired businesses from member directories, recognition listings, and other membership benefits.
• Maintain long-range planning calendars for business member events and engagement activities to ensure consistent member outreach throughout the year.
• Collaborate with departments across the organization to ensure business members receive appropriate recognition, benefits, and visibility.
• Identify opportunities for new business membership programs, events, partnerships, and benefits that support revenue growth and member value.
• Maintain confidentiality of member information and financial records.
• Ensures compliance with organizational safety policies and procedures, promotes a culture of workplace safety and supports a safe and healthy work environment for employees, clients, and the public.
• Participates appropriately in TPR fundraising, sponsorship activities, and live events.
• Performs other duties, tasks, and special projects assigned.

What We're Looking For

Required Qualifications

• Bachelor’s degree in marketing or another business-related field, preferred
• Experience in customer service in a ‘Business to Business’ business or organization
• MS Office Programs
• Adobe Programs
• Canva
• CRM Platforms
• Strong verbal and written communication skills
• Strong time management and interpersonal relationship skills

Preferred Qualifications

• Basecamp proficiency (not required but a plus)

Benefits

• Generous Paid Time Off and 11 paid holidays
• Employer-paid Medical and Dental Insurance
• Employer-paid Life, AD&D, and Long-Term Disability Insurance
• 2% SIMPLE IRA contribution
• Employee Assistance Program
• Downtown parking provided

How to Apply

Please submit:

• Cover Letter
• Resume
• Professional References
• Salary Requirements

Email application materials to hr@tpr.org.

Please indicate where you learned about this position. No phone calls, please.

Texas Public Radio is an independent, nonprofit media organization serving San Antonio and communities across South and Central Texas. Through trusted journalism, music programming, compelling stories, and community events, TPR and the San Antonio Report connect and inform communities on air, online, and in person.

Texas Public Radio is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Texas Public Radio will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the Texas Public Radio Human Resources Department.